Professional Indemnity Insurance Questionnaire FAQs

Access

Where is my PII Invoice?

The PII invoice will be available in the Recent Documents section of your myQLS homepage from 1 May 2024.

I’ve made an error. How do I resubmit my PII Questionnaire?

Your questionnaire is available to view in the Recent Documents section of your myQLS home page and under the ‘Submissions’ tab in your practice’s portal. 

You can click on the ‘View/change PII Questionnaire’ button under the ‘Actions’ menu (within your personal myQLS home page).  You may amend your submitted PII questionnaire by going to the end of the row and clicking the blue downward facing arrow to select the edit button. Changes can be made up until 8 March 2024.

Your most recent submission will always override your previous submissions.

You can download the PDF version of your completed PII renewal submission.

For any issues please contact records@qls.com.au

How do I log in?
  1. Go to myQLS* and click the "Sign in" link in the top menu
  2. Enter the email address and password 

If you require assistance please contact portalsupport@qls.com.au

How do I find the PII Questionnaire once I have logged in?
  1. Under the notification “Complete professional indemnity insurance (PII) questionnaire" click on the ‘Complete now’ button, or
  2. Click ‘View/Change PII Questionnaire’ button under the ‘Actions’ menu (within your personal myQLS homepage), you will see the 2024/2025 questionnaire listed under Professional Indemnity Insurance Renewals table. Go to the end of the row and click the blue downward facing arrow
  3. Click the "Start PII Questionnaire" to commence

Completing the Questionnaire

How are the areas of practice defined?

Definitions of the areas of the practice of the PII Questionnaire are outlined here

My practice has merged or changed structure since 1 February 2024 (i.e. become an ILP). What do I need to do?

Please contact QLS’s Records and Member Services team to ensure the required regulatory processes have been complied with. 

You should also refer to the information sheet, “Information Sheet - Buying Selling Dissolving or Otherwise Modifying Law Practices” available on Lexon’s homepage

You should contact Lexon if any of the criteria in relation to prior law practice/successor law practice could apply or you have any other query in relation to potential insurance implications.

My practice will be ceasing on or before 30 June 2024 – do I need to complete the Questionnaire?

Yes, as this will ensure that all requirements that allow a practice to close have been finalised and that you can continue to practise while this is being competed.  The information is also used in an aggregated form to allow for analysis of the profession.

You should also refer to the information sheet, “Information Sheet - Buying Selling Dissolving or Otherwise Modifying Law Practices”, available on Lexon’s homepage

Please contact Lexon if any of the criteria in relation to prior law practice/successor law practice could apply or you have any other query in relation to potential insurance implications.

What do some of the terms and definitions mean?
PII Questionnaire referenceTermDefinition
Note 1: Prior Law PracticePrior Law Practice
  1. A Law Practice (the "First Law Practice" - which shall include all predecessor practices determined as Prior Law Practices) which is a predecessor to a Law Practice (the "Successor Law Practice") which Successor Law Practice:
    1. holds itself out as being the successor to the First Law Practice, or as incorporating the First Law Practice, where the holding out can be express, implied or contained in any letterhead, note paper, business card, any form of electronic communication, publications, promotional material or is contained in any statement or declaration by the Successor Law Practice to any regulatory or taxation authority, or;
    2. employs, or takes on as Principals, all or a majority in number of the Principals of the First Law Practice; or
    3. acquires the majority of the goodwill and/or assets and/or client files, or assumes the majority of the liabilities of the First Law Practice; or
    4. adopts the same name as the First Law Practice or a name which is similar to or substantially incorporates that name; or
    5. carries on business from the premises of the First Law Practice; or
    6. employs the majority of legal staff employed or previously employed by the First Law Practice.
  2. Where there are two or more Law Practices which meet the criteria in (1) for a Successor Law Practice, that Law Practice which Lexon considers, by application of these criteria to be most closely related to the First Law Practice, shall be deemed to be the Successor Law Practice.
  3. Provided however, this Prior Law Practice definition does not apply to:
    1. a Law Practice that employs a sole practitioner in circumstances where that Law Practice does not adopt the business name, occupy the premises or acquire any goodwill, assets, client files or assume any liability of the sole practitioner's practice; or
    2. a Law Practice which only receives, for no consideration, documents formerly held in the safe custody of another Law Practice.

Note 2: Meaning of Gross Fee Income - what you need to disclose

Gross Fee Income (GFI)

Gross Fee Income (GFI) is defined as:

  1.  including all professional fees, remuneration, commission, internal costs and disbursements charged to clients and income of any kind received by the Law Practice;
  2. including all income derived directly from any entity other than the Law Practice by any service, administrative or nominee company or trust in so far as the income arises from activities carried out in connection with the practice of a Law Practice;
  3. excluding the reimbursement of third party disbursements; and
  4. excluding any applicable goods and services tax.
As Lexon only provides cover for the provision of Legal Services (as defined in the policy), you only need to disclose Gross Fee Income in relation to the provision of Legal Services.

In addition:
  • where the Law Practice is affiliated with any member services organisation and provides Legal Services to members either free of charge or at non-commercial rates, then the GFI referrable to such work shall be deemed to be three times the combined remuneration (which, for this purpose, shall mean salaries and/or consultancy fees received for services provided in relation to the member services organisation) of the Principals, employed solicitors, consultants, articled clerks, trainees and Paralegals retained by, or who provide services through, that Law Practice; and
  • where services are performed that could be performed by someone other than a solicitor (for example a tax agent, cost assessor, patent attorney etc), the fees in relation to this work shall be included in the GFI where the services have been performed subject to a client / solicitor retainer (or where the client would reasonably assume they were obtaining legal advice). If the services performed are not subject to the above, the fees can be excluded from the GFI declared (noting that coverage under the policy will not be available).

Note 3: Staff Numbers and Stamp DutyStaff Numbers and Stamp Duty

For the purpose of assessing the stamp duty payable by Lexon in each Australian jurisdiction, you are required to state the number of persons working for the Law Practice in each State or Territory.

All persons employed or engaged, in any capacity, and whether part time or full time, by the Law Practice and by service entities, companies and trusts associated with the Law Practice, including:

  1. principals, legal practitioner directors;
  2. consultants; and
  3. both legal and non-legal staff.

Staff numbers are as at 1 February 2024. When completing the relevant sections, you should make reference to the below:

  1. a principal includes every practising practitioner who is, or is held out to the public as a principal/legal practitioner director in a Law Practice.
  2. staff employed or engaged in the business of the Law Practice for less than twenty (20) hours per week shall be recorded as one half of a staff number (being 0.5 for number purposes).
  3. a paralegal is a person who is not a qualified solicitor or barrister, and undertakes substantive legal work that requires knowledge of legal concepts and legal procedures.
  4. staff employed or engaged in the business of the Law Practice shall include staff employed by the Law Practice and by service entities, companies and trusts associated with any Law Practice.
Note 4: Areas of PracticeResidential Conveyancing

Where the predominant feature of the matter concerns issues with the conveyance of residential property including:

  • drafting of a conveyancing agreement;
  • advice on relevant terms of a conveyancing agreement;
  • performance of a conveyancing agreement (such as giving notice, exercising an option, attending settlement etc).


Commercial Conveyancing

Where the predominant feature of the matter concerns issues with the conveyance of commercial property including:

  • drafting of a conveyancing agreement;
  • advice on relevant terms of a conveyancing agreement;
  • performance of a conveyancing agreement (such as giving notice, exercising an option, attending settlement etc).


Other Property Related Transactions

Including those where the predominant feature concerns:

  • leases (landlord and tenant);
  • town planning.


Mortgages and Securities

Where the predominant feature of the matter concerns issues as to mortgages and securities including:

  • guarantees, company charges and loan agreements;
  • Personal Property Securities Register (PPSR);
  • registration, transfer and realisation;
  • advice given about operation of mortgages and securities.


Other Commercial Law

Where the predominant feature of the matter is of a commercial nature but does not fit into any other category. For example:

  • corporate (including incorporation, director’s duties, mergers and acquisitions);
  • sale/purchase of business;
  • insolvency;
  • trusts.


Family Law

Where the predominant feature of the matter involves issues arising from family law including:

  • binding financial agreements;
  • advice regarding property, support and custody issues, or de facto matters;
  • related litigation, such as in the family law courts.


Personal Injuries

Where the predominant feature of the matter concerns personal injuries claims (whether for the claimant or defendant) including:

  • advice as to the viability of a cause of action;
  • assessment of liability and damages;
  • pre-proceedings requirements and conduct of proceedings;
  • motor vehicle, workplace, public liability, criminal compensation and others.


Litigation

Where the predominant feature of the matter is litigation (not being personal injuries or another category) including:

  • conduct of proceedings;
  • advice as to causes of action and defences;
  • assessment of the liability, damages, and settlement;
  • adducing appropriate evidence.


Wills and Estates

Where the predominant feature of the matter relates to wills, estates and succession planning including:

  • drafting and advising on testamentary documents;
  • drafting and advising on trust documents and structures, and EPOAs;
  • administration/distribution of a deceased estate or other trust;
  • related litigation such as testator family maintenance.


Criminal Law

Where the predominant feature of the matter involves criminal law issues including:

  • advice to make a certain plea;
  • investigating appropriate defences;
  • obtaining evidence.


Tax

Where the predominant feature of the matter concerns tax and duty issues including:

  • structuring of transactions to maximise tax and stamp duty benefits;
  • application of or liability to pay GST in a given transaction.


OtherA matter that does not fit into any other category. For example, maritime law or where the predominant feature of the matter is the solicitor acting in a capacity as a board member or trustee or director, but the matter does not otherwise fall within another category.
What do I need to include in my Gross Fee Income (GFI)?

Please refer to the FAQ “What do some of the terms and definitions mean?” for information about what you need to disclose.

If you have further questions regarding your GFI calculation please contact Lexon directly. 

Can you help me with a question regarding the practice of foreign law?

All questions regarding foreign law should be directed to Lexon Insurance.

Can you help me with a question regarding prior law practices?

The ‘prior law practice names’ section relates to the name of prior law practices to which your law firm was a successor, rather than to the prior names of the law practice.

Why isn’t my trading name showing?

The trading name section on the questionnaire shows names used in addition to a law firm’s primary practice name. Accordingly, the name of the primary practice name (current trading name) will not appear in this section. Only additional trading names are shown.

What is the EMR Program?

The EMR (Enhanced Management Review) Program is a Lexon scheme. For full details, access the EMR Pack 2024-25 by logging into the Lexon website here.

What is the top up insurance?

Firms have the option to increase their Professional Indemnity Insurance cover beyond the primary limit per claim provided to all insured practitioners by purchasing top up insurance. 

The top up insurance application and information about pricing will be available on 1 May 2024.   

Contact

Who should I call if I have questions about a particular section?

Should you have any general queries regarding your law practice’s Professional Indemnity Insurance please contact Lexon on 07 3007 1266. For all other queries, refer to the table below before contacting either QLS or Lexon.

Section details

Contact

Completion within timeframes

QLS

Trading names

QLS

Prior law practice

Lexon or QLS

Contact details

QLS

Staff numbers and stamp duty

QLS - staff numbers

Lexon - stamp duty

Gross fee income

Lexon

Areas of practice

Lexon

Enhanced Management Review (EMR) Program

Lexon

Risk alert

Lexon

Foreign law

Lexon

Top up insurance

Lexon or QLS

Declaration

Lexon or QLS